Requesting a Refund
Our refund policy is simple. The client needs to connect with our customer support within 14 days of the product delivery.
Clients need to state clearly the causes for dissatisfaction and state the actual issue with the delivered work. Unable to provide a valid reason within the 14-day window will result in the automatic rejection of the repayment request.
In case the work is not meeting expectations, you may request
- A revision by a different writer, or
- A partial refund if the revision is not satisfactory.
If the work submitted fails to meet the passing criteria, kindly share the file and get grades. Our team will look into the case and respond promptly.
We prioritize fairness to both writers and clients. A full refund is accessible if your order has not yet been assigned to a writer. Once work has begun, only a partial refund may be allotted, on the basis of deadline and progress.
Once an order is delivered or completed, refunds are only considered in those cases of:
- Missed deadlines, or
- Poor quality.
Multiple similar orders being placed by the client are responsible for immediate coordination with customer support. A complete refund is only possible before the writers begin working.
If interruptions occur due to late client instructions and incomplete, no refund will be issued.
If the final delivery is late because of our delay, you may request a refund. The refund amount will be recalculated on the basis of the period of delay and price difference.
Refunds for late revisions are not applicable. Clients are directed to allow ample time for revisions to guarantee product quality.
Once a refund request is made, the client forfeits all rights to use the product. We reserve the right to resell or publish such content.
If the work is found to be plagiarized, submit valid proof. We will then propose a partial refund or free revision based on the extent of plagiarism.
If dissatisfied with the work, you may request a complete redo or a free revision. However, once a redo or revision has been processed, no further revisions will be eligible.
If the revision still fails to meet expectations, a refund request can be acquiesced. We will analyze the revised file and may provide a partial refund. No refund is valid if the final work has already been submitted to your institution.
A full refund may be requested if our illustrator fails to respond to your queries for three sequential business days.
If the product does not meet passing standards, you may request:
- A free redo, or
- A partial refund, depending on the situation.
Clients are projected to avoid chargebacks. Every query must be communicated to our professional support team for resolution.
Clients initiating a chargeback without communication will be treated as fraudulent, and legal action may be taken.
Refund Processing
Refunds incur a minimum fee of £10. Refunds are not obtainable for low-value orders; in their place, a discount voucher will be delivered for future use.
Once accepted, refunds will be processed within 14 days.
The company is not accountable for any currency conversion fees or bank transaction charges.
In the event of refund processing issues (e.g., bank delays), our billing department will reach out to the client for resolutions and updates.
